Version 1.0 ยท Operated by ClearFlow Solutions Ltd.
DRAFT FOR LEGAL REVIEW. Prepared as a technical placeholder so the app and website have real content and so consent can be versioned. It has not been reviewed by an attorney. ClearFlow's legal advisor must review and approve it before public launch.
1. Agreement
By creating a WataBox account or using a WataBox station, you agree to these
terms. WataBox is operated by ClearFlow Solutions Ltd. ("ClearFlow").
2. The service
WataBox provides purified water from self-service refill stations at host
properties across Jamaica. The mobile app lets you find stations, see prices,
keep receipts, and contact support.
3. Your account
- You must provide a valid Jamaican mobile number (876 or 658) and verify it.
- Keep your password and your phone secure. You are responsible for activity on
your account.
- One account per person. Do not share your account.
- Tell us promptly if you believe your account has been used without your
permission.
4. Containers and use
- You supply your own container. Use a clean container intended for drinking
water.
- Do not place a dirty, damaged or unsuitable container at a station.
- Do not tamper with, obstruct, or attempt to open a station.
- Water is dispensed for personal or household use.
ClearFlow is not responsible for contamination caused by an unclean container.
5. Prices and payment
- Prices are shown in Jamaican dollars (J$) at the station and in the app, and
may vary by location.
- Payment is taken at the machine by cash or card. Water is dispensed only
after payment is confirmed.
- Prices may change; the price displayed at the time of purchase applies.
6. If something goes wrong
If you pay and water does not dispense, or you receive noticeably less than you
paid for:
- Report it through the app under Support, or by phone.
- We will review the transaction record and machine data.
- Where the fault is ours, we will issue a refund or credit. Refunds require
internal approval and are normally processed within a reasonable period.
7. Availability
We aim to keep stations in service but we do not guarantee uninterrupted
availability. Stations may be offline for maintenance, power or connectivity
outages, or refilling. The app shows station status but it may not be
instantaneous.
8. Water quality
We operate multi-stage filtration and maintain our equipment on a service
schedule. Water is intended for immediate personal use. Store refilled water in
a clean, sealed container and use it within a reasonable time.
9. Acceptable use
Do not misuse the app or the stations, including by attempting to gain
unauthorised access to our systems, interfering with other users, or using the
service for resale without a written agreement with ClearFlow.
10. Liability
To the extent permitted by Jamaican law, ClearFlow's liability arising from
your use of WataBox is limited to the amount you paid for the transaction
concerned. Nothing in these terms excludes liability that cannot lawfully be
excluded.
11. Suspension and termination
We may suspend or close an account that breaches these terms, or where we
reasonably suspect fraud or misuse. You may delete your account at any time
from the app.
12. Changes
We may update these terms. The version shown in the app will change, and we
will ask you to accept a materially updated version.
13. Governing law
These terms are governed by the laws of Jamaica, and the courts of Jamaica have
jurisdiction over any dispute.
14. Contact
Support contact details are published in the app and on our website.
Last updated: on publication. Awaiting legal review.
Questions about this document? Contact ClearFlow Solutions Ltd. by phone on +1 876 000 0000 or by email at support@wataboxja.com.